Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.

Education: These occupations usually require a high school certificate or diploma.

Expereince: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

• Correspondence Coordinator, Correspondence Clerk, Correspondence Representative, Dispute Resolution Analyst, Chargeback Specialist, Correspondent, Dispute Specialist, Beneficiary Correspondent, Claims Correspondence Clerk, Medicare Correspondence Representative